{"id":6059,"date":"2025-10-09T14:17:11","date_gmt":"2025-10-09T06:17:11","guid":{"rendered":"https:\/\/sx-tool.com\/?post_type=product&#038;p=6059"},"modified":"2026-03-11T23:41:46","modified_gmt":"2026-03-11T15:41:46","slug":"purchase-jlr-remote-support","status":"publish","type":"product","link":"https:\/\/sx-tool.com\/ar\/product\/purchase-jlr-remote-support\/","title":{"rendered":"Purchase JLR Remote Support"},"content":{"rendered":"<h2 >\u062f\u0639\u0645 JLR \u0639\u0646 \u0628\u064f\u0639\u062f<\/h2>\n<p class=\"mb-4 break-words\">Your one-time\u00a0<strong class=\"font-bold\">Remote Session Access Key<\/strong>\u00a0is included and will be activated by our technician at the start of your session.<\/p>\n<p class=\"mb-4 break-words\">Please let us know what time works best for you for the remote session. Our technicians are available during the following hours:<\/p>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">[List your support hours, e.g., Monday &#8211; Saturday, 9:00 AM &#8211; 5:00 PM GMT]<\/li>\n<\/ul>\n<h2 class=\"mb-4 break-words\">Before start, please ensure you have the following ready before the session:<\/h2>\n<ol class=\"list-decimal pl-8\">\n<li class=\"mt-1.5\">A stable internet connection for the laptop.<\/li>\n<li class=\"mt-1.5\">The vehicle connected to the laptop with your diagnostic interface.<\/li>\n<li class=\"mt-1.5\">A battery maintainer connected to the vehicle<\/li>\n<li class=\"mt-1.5\">Read <a href=\"https:\/\/sx-tool.com\/ar\/terms-of-use\/\">#7 Disclaimer for Remote Support Services<\/a>, example for JLR programming, a stable <a href=\"https:\/\/autosvs.com\/en\/product\/power-supply-for-ecu-programming-14v-150a\/\" target=\"_blank\" rel=\"noopener\">\u0645\u0632\u0648\u062f \u0627\u0644\u0637\u0627\u0642\u0629<\/a> of 13.8-14V is key important issue.<\/li>\n<\/ol>\n<h2 class=\"mb-4 break-words\">Here is the cost breakdown for Standard Module Programming &#8211; $279<\/h2>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\"><strong class=\"font-bold\">Session & License Activation Fee: US$199<\/strong>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">This is a one-time, non-refundable fee that covers the Remote Session Access Key and the technician's initial setup and connection time.<\/li>\n<\/ul>\n<\/li>\n<li class=\"mt-1.5\"><strong class=\"font-bold\">Remote Service Fee: [Remaining Amount, US$80]<\/strong>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">This fee covers the successful completion of the work by our technician.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"mb-4 break-words\"><strong class=\"font-bold\">Our Service Guarantee & Requirements<\/strong><\/h2>\n<p class=\"mb-4 break-words\">We guarantee the success of our remote programming and diagnostic work. The\u00a0<strong class=\"font-bold\">Remote Service Fee<\/strong>\u00a0is fully refundable if we are unable to complete the job due to an issue on our end.<\/p>\n<p class=\"mb-4 break-words\">To ensure the session is successful, we require the following from your side:<\/p>\n<ol class=\"list-decimal pl-8\">\n<li class=\"mt-1.5\"><strong class=\"font-bold\">Correct Parts:<\/strong>\u00a0The vehicle must have the correct part numbers installed for the job you are requesting.<\/li>\n<li class=\"mt-1.5\"><strong class=\"font-bold\">Functional Hardware:<\/strong>\u00a0All spare parts,\u00a0<strong class=\"font-bold\">especially used modules<\/strong>, must be in good working condition. A session that fails due to a defective or incorrect customer-supplied part is not eligible for a refund of the Service Fee, as our technician's time and resources will have been used.<\/li>\n<li class=\"mt-1.5\"><strong class=\"font-bold\">Stable Environment:<\/strong>\u00a0A stable internet connection and a vehicle battery maintainer must be used for the duration of the session.<\/li>\n<\/ol>\n<p class=\"mb-4 break-words\">If you understand and agree to these terms, you can proceed with payment to schedule your session.<\/p>\n<h2 >FAQ<\/h2>\n<ul>\n<li >Question: <strong class=\"font-bold\">Why is the $199 non-refundable?<br \/>\n<\/strong>Answer: That's a great question. The $199 fee covers the cost of the single-use software license key that allows us to securely connect to your vehicle, plus the dedicated time for our technician to prepare for and initiate the session. We incur those costs as soon as the session begins, which is why that portion is non-refundable, similar to a diagnostic fee at a physical repair shop.<\/li>\n<li >Question: <strong class=\"font-bold\">I am worried about the used part being bad.<\/strong><strong class=\"font-bold\"><br \/>\n<\/strong>Answer:\u00a0 We understand completely. Used parts can be a risk, which is why we're transparent about this policy upfront. Our guarantee covers our work, but we can't guarantee customer-supplied hardware.<\/p>\n<p class=\"mb-4 break-words\">To protect yourself, we highly recommend sourcing used parts from a reputable supplier who offers a warranty or return policy. Before our session, it's also a good idea to double-check that the part number is an exact match for what's required for your vehicle's VIN. We want this to be successful on the first try just as much as you do.<\/p>\n<\/li>\n<li >Question: <strong class=\"font-bold\">The job fails because of a bad part, and my customer wants a full refund.<\/strong><strong class=\"font-bold\"><br \/>\n<\/strong>Answer:\u00a0 We're sorry to hear the session wasn't successful due to the faulty spare parts. Our technician confirmed that all procedures on our end were performed correctly, but the module itself was not responding.<\/p>\n<div>As we outlined in the quote you agreed to, our service fee is for the technician's time and expertise to perform the work, and the session fee covers the license. Because our technician dedicated the full time and expertise attempting the programming, we cannot refund the full amount.<\/div>\n<div>However, we want to <a class=\"wpil_keyword_link\" title=\"help\" href=\"https:\/\/help.sx-tool.com\" data-wpil-keyword-link=\"linked\">help<\/a> you get this resolved. Once you have sourced a new, working part, we would be happy to schedule a second attempt for you at a reduced cost. We will waive the service fee for the next session, so you would only need to pay for the 2nd time Session (if it's invalid within 72hours) & License Activation Fee for the new attempt.&#8221;<\/div>\n<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p class=\"mb-4 break-words ai-optimize-30\">We guarantee the success of our JLR <a class=\"wpil_keyword_link\" title=\"\u0627\u0644\u062f\u0639\u0645 \u0639\u0646 \u0628\u064f\u0639\u062f\" href=\"https:\/\/sx-tool.com\/ar\/product\/purchase-jlr-remote-support\/\" data-wpil-keyword-link=\"linked\">\u0627\u0644\u062f\u0639\u0645 \u0639\u0646 \u0628\u064f\u0639\u062f<\/a> programming and coding work. The <strong class=\"font-bold\">Remote Service Fee<\/strong>\u00a0is fully refundable if we are unable to complete the job due to an issue on our end.<\/p>","protected":false},"featured_media":1829,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"product_brand":[850,851],"product_cat":[31],"product_tag":[],"class_list":{"0":"post-6059","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_brand-jaguar","7":"product_brand-land-rover","8":"product_cat-remote-support","9":"tm-has-options","11":"first","12":"instock","13":"sale","14":"shipping-taxable","15":"purchasable","16":"product-type-variable","17":"has-default-attributes"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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