{"id":158,"date":"2023-02-09T12:13:57","date_gmt":"2023-02-09T12:13:57","guid":{"rendered":"https:\/\/jlr-topix.com\/?page_id=158"},"modified":"2025-11-29T12:42:37","modified_gmt":"2025-11-29T04:42:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/sx-tool.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FQA - frequently questioned and answers<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<section class=\"section\" id=\"section_1768160893\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-full-width align-center\"  id=\"row-1259273644\">\n\n\t<div id=\"col-1775263207\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(245, 247, 251);\" >\n\t\t\t\n\t\t\t\n<h3>FAQ Categories<\/h3>\n<ul>\n<li><a href=\"#your-order\">Your Order<\/a><\/li>\n<li><a href=\"#shipping\">Shipping<\/a><\/li>\n<li><a href=\"#payments\">Payments<\/a><\/li>\n<li><a href=\"#returns\">Returns<\/a><\/li>\n<li><a href=\"#general-information\">General Information<\/a><\/li>\n<li><a href=\"#remote-support-setup\">Remote Support Setup<\/a><\/li>\n<li><a href=\"#activation-and-diagnostic-services\">Activation & Diagnostic Services<\/a><\/li>\n<li><a href=\"#remote-support-and-scheduling\">Remote Support & Scheduling<\/a><\/li>\n<li><a href=\"#risk-and-disclaimer\">Risk & Disclaimer<\/a><\/li>\n<li><a href=\"#technical-and-troubleshooting\">Technical & Troubleshooting<\/a><\/li>\n<li><a href=\"#after-support-and-updates\">After-Support & Updates<\/a><\/li>\n<li><a href=\"#other-important-notes\">Other Important Notes<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1775263207 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1168766846\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-1947040238\">\n\n\t<div id=\"col-1210237525\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #your-order\" data-bullet=\"false\" data-link=\"#your-order\" data-title=\"#your-order\"><a name=\"your-order\"><\/a><\/span>\n<h3>Your Order<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-266698923\" class=\"accordion-item\">\n\t\t<a id=\"accordion-266698923-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-details-about-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-266698923-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where can I find details about my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-266698923-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-266698923-label\">\n\t\t\t\n<p>When you place an order, the system automatically creates an account for you. To learn more about your order, please log in to your account in the top right corner of the website. Navigate to the Orders tab to view information such as the Order ID, Payment Status, Shipping Status, and so on.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1834018411\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1834018411-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-am-i-unable-to-access-my-account?\" aria-expanded=\"false\" aria-controls=\"accordion-1834018411-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why am I unable to access my account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1834018411-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1834018411-label\">\n\t\t\t\n<p>If you are unable to access your account, it is because you have not confirmed your email address. When you place an order or simply register on our website, you will receive a confirmation email after typing in your email address twice. It includes a link to confirm your email address as well as an automatically generated password that you can use to sign in. If you can't find this email in your inbox, look in your spam folder. If it isn't there, go to the Log in tab in the top right corner, enter your email address, and press Enter. A message will appear with a link to resend this email.\u00a0 After you click it, you must enter your email address again. Following this procedure, the confirmation email should arrive in your inbox, allowing you to confirm your email address.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-788587985\" class=\"accordion-item\">\n\t\t<a id=\"accordion-788587985-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-find-my-order-number?\" aria-expanded=\"false\" aria-controls=\"accordion-788587985-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to find my order number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-788587985-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-788587985-label\">\n\t\t\t\n<p>Navigate to the Orders tab after logging into your personal account in the top right corner of the website. All of your orders' order numbers (Order IDs) will be displayed. All the order details will be sent to your e-mail instantly.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-952421470\" class=\"accordion-item\">\n\t\t<a id=\"accordion-952421470-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-change-my-shipping-address-after-i&#039;ve-placed-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-952421470-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to change my shipping address after I've placed my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-952421470-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-952421470-label\">\n\t\t\t\n<p>If you need to change the shipping address after placing your order, please <a href=\"\/contact\/\">contact us<\/a> as soon as possible with your order number for more information. Please keep in mind that we can only ship to the order registered shipping addresses.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3570451056\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3570451056-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-cancel-change-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3570451056-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I cancel change my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3570451056-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3570451056-label\">\n\t\t\t\n<p>Please <a href=\"\/contact\/\">contact us<\/a> with your order number and we will take care of it.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1962961581\">\n\n\t<div id=\"col-932064046\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #shipping\" data-bullet=\"false\" data-link=\"#shipping\" data-title=\"shipping\"><a name=\"shipping\"><\/a><\/span>\n<h3>Shipping<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-3439059496\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3439059496-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-i-pay-today,-when-can-i-expect-to-receive-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3439059496-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>If I pay today, when can I expect to receive my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3439059496-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3439059496-label\">\n\t\t\t\n<p>It normally takes 24-48 hours to test and ship your order. Before shipping, all of our orders undergo rigorous testing to ensure that your items are properly prepared, defect-free and can withstand the long hours of transportation, sometimes across the ocean. We ship with DHL\/TNT Express (tracking number is provided to you after we ship), and transit times depend on your location. Please also see <strong><a href=\"\/shipping-policy\/\">Shipping<\/a><\/strong> Information for more information.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-349588335\" class=\"accordion-item\">\n\t\t<a id=\"accordion-349588335-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-will-you-ship-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-349588335-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How will you ship my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-349588335-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-349588335-label\">\n\t\t\t\n<p>We will ship your order with DHL or TNT Express. We will provide you with a tracking number within 24hrs after shipping your order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2345000294\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2345000294-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-live-outside-of-hong-kong-china.-will-i-have-to-pay-any-import-duties-\/-taxes?\" aria-expanded=\"false\" aria-controls=\"accordion-2345000294-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I live outside of Hong Kong China. Will I have to pay any import duties \/ taxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2345000294-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2345000294-label\">\n\t\t\t\n<p>It is likely. All of our products are shipped based on FOB China terms. Please check with your country\u2019s border services\/customs authorities to determine what these additional costs will be prior to buying. The shipping company chosen by us (normally DHL \/ TNT or Fedex) will notify you if there are import customs required when the shipment arrived in your country.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-938444052\" class=\"accordion-item\">\n\t\t<a id=\"accordion-938444052-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-my-order-partially-shipped?\" aria-expanded=\"false\" aria-controls=\"accordion-938444052-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why is my order partially shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-938444052-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-938444052-label\">\n\t\t\t\n<p>This could happen in one of two situations:<\/p>\n<ol>\n<li>when you ordered many things, some of which shipped from various places;<\/li>\n<li>when you ordered multiple products, some of which are currently out of stock. Shipped will be the new status once everything has been dispatched.<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2133500016\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2133500016-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-usually-take-for-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-2133500016-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it usually take for delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2133500016-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2133500016-label\">\n\t\t\t\n<p>Our standard delivery time ranges from 2 to 7 business days. It may take longer if the <a class=\"wpil_keyword_link\" title=\"retrofit\" href=\"https:\/\/jlr-retrofit.com\/\" data-wpil-keyword-link=\"linked\">retrofit<\/a> you ordered is out of stock. If this occurs, you will be notified, and the Shipping & Order Status in your personal account will be updated accordingly.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2946257374\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2946257374-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-location-of-my-parcel-tracking-number?\" aria-expanded=\"false\" aria-controls=\"accordion-2946257374-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the location of my parcel tracking number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2946257374-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2946257374-label\">\n\t\t\t\n<p style=\"text-align: left;\">Navigate to the Orders tab after logging into your personal account in the top right corner of the website. Tracking numbers for all items in your order can be found under the Shipping status.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3201215387\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3201215387-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-the-usb-coding-\/-software-registration-\/-pin-codes-arrive?\" aria-expanded=\"false\" aria-controls=\"accordion-3201215387-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do the USB coding \/ software registration \/ pin codes arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3201215387-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3201215387-label\">\n\t\t\t\n<p>When you order software virtual product\/support like USB coding, ISTA system register, FSC code, map code options for your car, you will receive an email with <a class=\"wpil_keyword_link\" title=\"download\" href=\"https:\/\/sx-tool.com\/en\/downloads\/\" data-wpil-keyword-link=\"linked\">download<\/a> link and instructions. There is no physical delivery.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1442804965\">\n\n\t<div id=\"col-1231180670\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #payments\" data-bullet=\"false\" data-link=\"#payments\" data-title=\"Payments\"><a name=\"payments\"><\/a><\/span>\n<h3>Payments<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-651122130\" class=\"accordion-item\">\n\t\t<a id=\"accordion-651122130-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-kind-of-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-651122130-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What kind of payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-651122130-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-651122130-label\">\n\t\t\t\n<p>We accept below payment methods:<\/p>\n<ul>\n<li>Direct company bank transfer to HSBC Hong Kong;<\/li>\n<li>Alipay and WeChat pay secure<\/li>\n<li>Credit card payments (VISA or MasterCard only).<\/li>\n<li>in certain cases we also accept Western Union payment and USDT.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1481488216\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1481488216-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pay-by-credit-card-if-i-don&#039;t-have-paypal?\" aria-expanded=\"false\" aria-controls=\"accordion-1481488216-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay by credit card if I don't have PayPal?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1481488216-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1481488216-label\">\n\t\t\t\n<p>You certainly can. If you don't have a PayPal account or prefer to pay with a credit or debit card,\u00a0 go and select &#8220;Pay with Debit or VISA Master Credit Card.&#8221;<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-926555941\" class=\"accordion-item\">\n\t\t<a id=\"accordion-926555941-label\" class=\"accordion-title plain\" href=\"#accordion-item-paypal-is-not-available-in-my-country.-can-i-still-place-an-order-with-you?\" aria-expanded=\"false\" aria-controls=\"accordion-926555941-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>PayPal is not available in my country. Can I still place an order with you?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-926555941-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-926555941-label\">\n\t\t\t\n<p>PayPal is not allow us to sell virtual stuff and technical support. If PayPal is unavailable or blocked in your country, you can pay for your order via wire transfer or western union. If this is the case, please <a href=\"\/contact\/\">contact us<\/a> who will walk you through the process step by step.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3799278669\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3799278669-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-will-i-know-you-received-my-money?\" aria-expanded=\"false\" aria-controls=\"accordion-3799278669-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How will I know you received my money?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3799278669-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3799278669-label\">\n\t\t\t\n<p>You can check the Payment Status column by logging into your account and going to the Orders tab. Online credit card payment status are instantly updated. When we receive the payment, we will change the status to Paid or Processing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2005928732\">\n\n\t<div id=\"col-1446737418\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #returns\" data-bullet=\"false\" data-link=\"#returns\" data-title=\"Returns\"><a name=\"returns\"><\/a><\/span>\n<h3>Returns<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-2197344280\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2197344280-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return\/exchange-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2197344280-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return\/exchange policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2197344280-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2197344280-label\">\n\t\t\t\n<p>Our <a href=\"\/refund-returns\/\">return \/ exchange policy<\/a> is described on our website, please visit our <a href=\"\/terms-of-use\/\">Terms and Conditions<\/a> page to know more information.<\/p>\n<p class=\"mb-4 break-words\">At SX-TOOL, we value your satisfaction and are committed to delivering high-quality diagnostic tools and support. To ensure clarity on return and exchange scenarios, please carefully review the following guidelines regarding <strong class=\"font-bold\">software licenses<\/strong> and <strong class=\"font-bold\">spare parts<\/strong>:<\/p>\n<h3 class=\"mt-6 mb-4 font-bold text-foreground\/85 text-base\">Software Demo Licenses<\/h3>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">Once a demo license is <strong class=\"font-bold\">activated and bound to a specific VIN<\/strong>, it <strong class=\"font-bold\">cannot be refunded or exchanged<\/strong>.<\/li>\n<li class=\"mt-1.5\">If you accidentally ordered the <strong class=\"font-bold\">wrong license type<\/strong> (e.g., DOIP Demo License for a vehicle using CAN bus), and the software cannot be used, we will gladly offer you a <strong class=\"font-bold\">discounted upgrade or exchange<\/strong> option for the correct version.<\/li>\n<li class=\"mt-1.5\">Please note: <strong class=\"font-bold\">Refunds are not available<\/strong> in these cases.<\/li>\n<\/ul>\n<p class=\"mb-4 break-words\"><strong class=\"font-bold\">IMPORTANT<\/strong>: If you're unsure about the correct license for your vehicle, please <strong class=\"font-bold\">contact our team with your VIN number<\/strong> prior to purchase \u2014 we\u2019re happy to assist and <a class=\"wpil_keyword_link\" href=\"https:\/\/help.sx-tool.com\"   title=\"help\" data-wpil-keyword-link=\"linked\">help<\/a> you choose the right product.<\/p>\n<h3 class=\"mt-6 mb-4 font-bold text-foreground\/85 text-base\">Official Software Licenses<\/h3>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">Official software licenses are <strong class=\"font-bold\">non-refundable<\/strong> once issued.<\/li>\n<li class=\"mt-1.5\">If your laptop is <strong class=\"font-bold\">reformatted, reinstalled, or damaged<\/strong>, and your license is still within the valid period, we will support a <a href=\"https:\/\/sx-tool.com\/contact\/\"><strong class=\"font-bold\">license switch<\/strong> request<\/a> to your new system \u2014 at no extra charge.<\/li>\n<\/ul>\n<h3 class=\"mt-6 mb-4 font-bold text-foreground\/85 text-base\">Spare Parts<\/h3>\n<ul class=\"list-disc pl-8\">\n<li class=\"mt-1.5\">For <strong class=\"font-bold\">brand-new spare parts<\/strong>, we do not support returns or exchanges once shipped.<\/li>\n<li class=\"mt-1.5\">For <strong class=\"font-bold\">used parts<\/strong>, returns and exchanges are not supported <strong class=\"font-bold\">unless<\/strong> there is verified functional failure. All parts are <strong class=\"font-bold\">tested on our bench systems prior to shipping<\/strong> to ensure quality.<\/li>\n<\/ul>\n<p class=\"mb-4 break-words\">If you believe a part is defective, we kindly ask that you provide photo\/video <strong class=\"font-bold\">proof of non-function<\/strong> so our technicians can review the case and offer a solution.<\/p>\n<hr class=\"my-6 border-t border-slate-6 dark:border-slate-5\" \/>\n<h3 class=\"mt-6 mb-4 font-bold text-foreground\/85 text-base\">Our Commitment to You<\/h3>\n<p class=\"mb-4 break-words\">We stand behind the integrity of our tools, licenses, and components. That\u2019s why each product is carefully <strong class=\"font-bold\">bench-tested<\/strong> and <strong class=\"font-bold\">documented<\/strong> before delivery. We encourage all customers to reach out for assistance <strong class=\"font-bold\">before completing an order<\/strong>, especially when VIN verification is needed.<\/p>\n<p class=\"mb-4 break-words\">For all order-related questions or VIN checks, feel free to contact us at:<br \/>\ud83d\udce9 <strong class=\"font-bold\"><a class=\"chat-link-darkened underline underline-offset-2\" href=\"mailto:info@sx-tool.com\">info@sx-tool.com<\/a><\/strong><br \/>\ud83c\udf0d <strong class=\"font-bold\"><a class=\"chat-link-darkened underline underline-offset-2\" href=\"http:\/\/www.sx-tool.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.sx-tool.com<\/a><\/strong><\/p>\n<p class=\"mb-4 break-words\">Thank you for choosing SX-TOOL \u2014 your trusted partner in professional diagnostics, coding, and feature activation.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-432731746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-432731746-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-product-does-not-work.-how-do-i-go-about-getting-a-replacement?\" aria-expanded=\"false\" aria-controls=\"accordion-432731746-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The product does not work. How do I go about getting a replacement?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-432731746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-432731746-label\">\n\t\t\t\n<p>If you believe you have received a defective product, please <a class=\"wpil_keyword_link\" title=\"contact\" href=\"https:\/\/sx-tool.com\/en\/contact\/\" data-wpil-keyword-link=\"linked\">contact<\/a> our customer service team. They will assist you in troubleshooting common issues and may be able to assist you in getting your product to work. If your product continues to malfunction, our team will assist you in determining which component(s) in your upgrade kit are defective and will issue a return authorisation to replace the affected component (s).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4250634154\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4250634154-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-product-does-not-appeal-to-me.-is-it-possible-for-me-to-get-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-4250634154-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The product does not appeal to me. Is it possible for me to get a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4250634154-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4250634154-label\">\n\t\t\t\n<p>Some of our services, such as fsc code, system registration, bmw coding and activation, are prepared and performed specifically for your vehicle. These are non-refundable services. If you want to return a new and unused product for a refund within 14 days of receiving it, please <a href=\"\/contact\/\">contact our support team<\/a> and provide your order number. Please keep in mind that you will be charged a restocking fee as well as for any missing or damaged components.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2239092855\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2239092855-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-warranty-on-my-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2239092855-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a warranty on my product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2239092855-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2239092855-label\">\n\t\t\t\n<p>Many\u00a0of\u00a0our\u00a0products\u00a0come\u00a0with\u00a02-3 years' extended\u00a0warranty\u00a0that\u00a0can\u00a0be\u00a0purchased\u00a0separately.<br \/>\nMost of our kits come with a 12-month basic warranty\u00a0 \u00a0 \u00a0( or a 90-day warranty for refurbished products) that covers manufacturing flaws. All warranty periods begin on the date of purchase and cannot be changed after the fact. Please keep in mind that our warranties do not cover damage caused by the customer during or after installation unless caused by a faulty kit, nor do they cover the costs of reinstalling a new replacement kit.<br \/>\nIf your product has a problem,\u00a0 please <a href=\"\/contact\/\">contact our support team<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1771380732\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1771380732-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-coding-activation-no-longer-works.-is-it-possible-for-me-to-get-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-1771380732-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My coding activation no longer works. Is it possible for me to get a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1771380732-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1771380732-label\">\n\t\t\t\n<p>If subsequent changes are made to your SX-TOOL software, features activated through coding may stop working or work differently. The most common reason is that your dealer requires new software to be installed in your vehicle. In this case, the features made available through coding can be reactivated by USB or <a class=\"wpil_keyword_link\" title=\"remote support\" href=\"https:\/\/sx-tool.com\/en\/product\/purchase-jlr-remote-support\/\" data-wpil-keyword-link=\"linked\">remote support<\/a> via teamviewer.com session. For a small fee, features coded by our technician can be reactivated. For more information, please <a href=\"\/contact\/\">contact us<\/a>. We are unable to provide refunds for software, <a class=\"wpil_keyword_link\" href=\"https:\/\/help.sx-tool.com\/\"   title=\"features activation\" data-wpil-keyword-link=\"linked\">features activation<\/a>, OEM retrofit features that were deactivated due to subsequent software upgraded or system hardware changes.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-38770032\" class=\"accordion-item\">\n\t\t<a id=\"accordion-38770032-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-warranty-on-the-installation?\" aria-expanded=\"false\" aria-controls=\"accordion-38770032-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a warranty on the installation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-38770032-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-38770032-label\">\n\t\t\t\n<p class=\"mb-4 break-words\"><strong class=\"font-bold\">SX-TOOL Warranty & Installation Support Policy<\/strong><\/p>\n<p class=\"mb-4 break-words\">Yes, we do offer warranty coverage on all <strong class=\"font-bold\">SX-TOOL software, licenses, spare parts, and remote technical support services<\/strong>.<\/p>\n<p class=\"mb-4 break-words\">Our warranty ensures that any software or hardware product provided by us will function as intended under normal usage. In the event of a technical issue with your software, we provide comprehensive <strong class=\"font-bold\">remote support<\/strong> to verify activation, functionality, and performance. If any defects are found in the product itself, we will resolve it in accordance with our warranty coverage.<\/p>\n<p class=\"mb-4 break-words\">However, please note that while we strive to assist where possible, <strong class=\"font-bold\">SX-TOOL does not assume responsibility for on-site installation of spare parts, system wiring, or vehicle-specific electrical integration<\/strong>. These procedures should be performed by qualified technicians in your local market, especially when dealing with vehicle electrical systems.<\/p>\n<p class=\"mb-4 break-words\">We recommend all customers confirm compatibility and installation requirements in advance. For your convenience, you\u2019re always welcome to share your <strong class=\"font-bold\">VIN number or system setup<\/strong> so our technical team can guide you before purchase or installation begins.<\/p>\n<p class=\"mb-4 break-words\">Your satisfaction and success with SX-TOOL is our top priority, and we\u2019ll always stand behind the integrity of our products and services.<\/p>\n<p class=\"mb-4 break-words\">For further support, reach us at <br \/>\ud83d\udce9 <a class=\"chat-link-darkened underline underline-offset-2\" href=\"mailto:info@sx-tool.com\">info@sx-tool.com<\/a><br \/>\ud83c\udf10 <a class=\"chat-link-darkened underline underline-offset-2\" href=\"http:\/\/www.sx-tool.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.sx-tool.com<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1717332032\">\n\n\t<div id=\"col-623340544\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #general-information\" data-bullet=\"false\" data-link=\"#general-information\" data-title=\"General Information\"><a name=\"general-information\"><\/a><\/span>\n<h3>General Information<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-237716767\" class=\"accordion-item\">\n\t\t<a id=\"accordion-237716767-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-sx-tool,-and-what-services-does-your-team-provide?\" aria-expanded=\"false\" aria-controls=\"accordion-237716767-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is SX-TOOL, and what services does your team provide?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-237716767-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-237716767-label\">\n\t\t\t\n<p>OEM <a href=\"https:\/\/smartbimmer.com\/category\/fsc-code\/\">FSC code<\/a> activation is the activation method which is used by BMW at the factory level. Hardware activation is an aftermarket activation method which uses our own plug and play activation module. The main difference between these activation methods is PRICE (FSC activation method is ~70% more expensive than the PNP activation method). For MY2018 or newer models, OEM FSC activation are always recommended. You can send us your VIN with a <a href=\"https:\/\/smartbimmer.com\/contact\/\">free verification<\/a> from our team.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2105209728\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2105209728-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-makes-the-sx-tool-team-different-from-other-remote-diagnostic-or-activation-service-providers?\" aria-expanded=\"false\" aria-controls=\"accordion-2105209728-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What makes the SX-TOOL team different from other remote diagnostic or activation service providers?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2105209728-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2105209728-label\">\n\t\t\t\n<p>Our CIC\/NBT\/EVO kits are comprised of used BMW OEM CIC\/NBT\/EVO head units, iDrive controllers and CID monitors, but we inspect each item individually to ensure that every item that you get is in very good cosmetic condition, without significant visible scratches, dents or defects, however their may be some minor signs of wear, since equipment is used. We test and inspect each item in our laboratory to ensure that every item that you get is in proper working condition, without any defects. All other parts in our CIC\/NBT\/EVO kits (cables, wires, connectors, plastics, etc.) are new.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3767544706\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3767544706-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-official-sx-tool-software-or-demo-versions-for-testing-before-activation?\" aria-expanded=\"false\" aria-controls=\"accordion-3767544706-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you provide official SX-TOOL software or demo versions for testing before activation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3767544706-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3767544706-label\">\n\t\t\t\n<p>For BMW apps, Web Radio, Facebook and other cool features, you need have a Connected Drive (6NR option). We offer this option together with 6NF (video from iPhone) or without it. Connected Drive is an extension of EVO MGU ID7, and cannot be installed on it\u2019s own. Software update may be required, depending on production date of your vehicle.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1260922224\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1260922224-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-can-use-sx-tool-support-services-\u2014-workshops,-individual-users,-or-distributors?\" aria-expanded=\"false\" aria-controls=\"accordion-1260922224-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who can use SX-TOOL support services \u2014 workshops, individual users, or distributors?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1260922224-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1260922224-label\">\n\t\t\t\n<p>We use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed or retrofitted OEM CIC\/NBT\/EVO systems.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3737847315\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3737847315-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-types-of-vehicle-brands-and-systems-do-you-support-(e.g.,-jlr,-bmw,-mercedes,-etc.)?\" aria-expanded=\"false\" aria-controls=\"accordion-3737847315-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What types of vehicle brands and systems do you support (e.g., JLR, BMW, Mercedes, etc.)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3737847315-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3737847315-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-30643515\">\n\n\t<div id=\"col-906086309\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #remote-support-setup\" data-bullet=\"false\" data-link=\"#remote-support-setup\" data-title=\"Remote Support Setup\"><a name=\"remote-support-setup\"><\/a><\/span>\n<h3>Remote Support Setup<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-3084377181\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3084377181-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-software-should-be-installed-before-remote-support-begins?\" aria-expanded=\"false\" aria-controls=\"accordion-3084377181-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What software should be installed before remote support begins?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3084377181-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3084377181-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2147043269\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2147043269-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-prepare-my-pc-for-remote-assistance-(teamviewer-installation,-connection-test,-etc.)?\" aria-expanded=\"false\" aria-controls=\"accordion-2147043269-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I prepare my PC for remote assistance (TeamViewer installation, connection test, etc.)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2147043269-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2147043269-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-353839575\" class=\"accordion-item\">\n\t\t<a id=\"accordion-353839575-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-hardware-or-adapters-do-i-need-(e.g.,-jlr-enet,-vcx,-doip-interface)?\" aria-expanded=\"false\" aria-controls=\"accordion-353839575-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What hardware or adapters do I need (e.g., JLR Enet, VCX, DoIP interface)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-353839575-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-353839575-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3291069441\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3291069441-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-provide-secure-access-credentials-(teamviewer-id\/password)?\" aria-expanded=\"false\" aria-controls=\"accordion-3291069441-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I provide secure access credentials (TeamViewer ID\/Password)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3291069441-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3291069441-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2563726496\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2563726496-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-steps-before-a-remote-programming-session-starts?\" aria-expanded=\"false\" aria-controls=\"accordion-2563726496-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the steps before a remote programming session starts?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2563726496-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2563726496-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-839411112\">\n\n\t<div id=\"col-707176867\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #activation-and-diagnostic-services\" data-bullet=\"false\" data-link=\"#activation-and-diagnostic-services\" data-title=\"Activation and Diagnostic Services\"><a name=\"activation-and-diagnostic-services\"><\/a><\/span>\n<h3>Activation & Diagnostic Services<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-3089196649\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3089196649-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-handle-cases-where-activation-is-not-successful-or-only-partially-complete?\" aria-expanded=\"false\" aria-controls=\"accordion-3089196649-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do you handle cases where activation is not successful or only partially complete?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3089196649-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3089196649-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-485994385\" class=\"accordion-item\">\n\t\t<a id=\"accordion-485994385-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-retry-policy-if-activation-fails-\u2014-is-there-any-extra-cost?\" aria-expanded=\"false\" aria-controls=\"accordion-485994385-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your retry policy if activation fails \u2014 is there any extra cost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-485994385-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-485994385-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2340515916\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2340515916-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-verify-a-customer\u2019s-car-details-and-software-compatibility-before-starting?\" aria-expanded=\"false\" aria-controls=\"accordion-2340515916-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do you verify a customer\u2019s car details and software compatibility before starting?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2340515916-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2340515916-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-744505372\" class=\"accordion-item\">\n\t\t<a id=\"accordion-744505372-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-help-if-a-spare-part-or-ecu-is-not-responding-or-needs-renewal-or-virginization?\" aria-expanded=\"false\" aria-controls=\"accordion-744505372-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you help if a spare part or ECU is not responding or needs renewal or virginization?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-744505372-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-744505372-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3145165074\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3145165074-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-activation-or-programming-usually-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3145165074-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does activation or programming usually take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3145165074-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3145165074-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-305000928\">\n\n\t<div id=\"col-1144951144\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #remote-support-and-scheduling\" data-bullet=\"false\" data-link=\"#remote-support-and-scheduling\" data-title=\"Remote Support and Scheduling\"><a name=\"remote-support-and-scheduling\"><\/a><\/span>\n<h3>Remote Support and Scheduling<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-968914560\" class=\"accordion-item\">\n\t\t<a id=\"accordion-968914560-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-book-a-remote-support-session-with-the-sx-tool-team?\" aria-expanded=\"false\" aria-controls=\"accordion-968914560-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I book a remote support session with the SX-TOOL team?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-968914560-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-968914560-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2957159068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2957159068-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2957159068-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2957159068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2957159068-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3001504847\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3001504847-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-charges-for-pre-checks-or-initial-diagnostic-sessions?\" aria-expanded=\"false\" aria-controls=\"accordion-3001504847-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there charges for pre-checks or initial diagnostic sessions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3001504847-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3001504847-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-441764802\" class=\"accordion-item\">\n\t\t<a id=\"accordion-441764802-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-miss-or-need-to-reschedule-a-session?\" aria-expanded=\"false\" aria-controls=\"accordion-441764802-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I miss or need to reschedule a session?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-441764802-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-441764802-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2251378960\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2251378960-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-upgrade-to-a-support-package-for-multiple-cars?\" aria-expanded=\"false\" aria-controls=\"accordion-2251378960-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I upgrade to a support package for multiple cars?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2251378960-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2251378960-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1824591277\">\n\n\t<div id=\"col-1344114217\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #risk-and-disclaimer\" data-bullet=\"false\" data-link=\"#risk-and-disclaimer\" data-title=\"Risk and Disclaimer\"><a name=\"risk-and-disclaimer\"><\/a><\/span>\n<h3>Risk &#038; Disclaimer<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1084905348\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1084905348-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-sx-tool-remote-support-disclaimer-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1084905348-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the SX-TOOL remote support disclaimer policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1084905348-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1084905348-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3410563416\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3410563416-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-is-responsible-for-issues-caused-by-faulty-spare-parts-or-communication-failures?\" aria-expanded=\"false\" aria-controls=\"accordion-3410563416-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who is responsible for issues caused by faulty spare parts or communication failures?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3410563416-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3410563416-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-392538943\" class=\"accordion-item\">\n\t\t<a id=\"accordion-392538943-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-risks-involved-during-programming-or-activation?\" aria-expanded=\"false\" aria-controls=\"accordion-392538943-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there risks involved during programming or activation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-392538943-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-392538943-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1393656746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1393656746-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-precautions-should-i-take-to-prevent-data-loss-or-ecu-failure?\" aria-expanded=\"false\" aria-controls=\"accordion-1393656746-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What precautions should I take to prevent data loss or ECU failure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1393656746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1393656746-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2630551068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2630551068-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-warranty-or-post-support-after-a-successful-activation?\" aria-expanded=\"false\" aria-controls=\"accordion-2630551068-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you provide warranty or post-support after a successful activation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2630551068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2630551068-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1770382935\">\n\n\t<div id=\"col-1542099378\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #technical-and-troubleshooting\" data-bullet=\"false\" data-link=\"#technical-and-troubleshooting\" data-title=\"Technical and Troubleshooting\"><a name=\"technical-and-troubleshooting\"><\/a><\/span>\n<h3>Technical &#038; Troubleshooting<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1564446941\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1564446941-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-connection-to-the-car-fails-during-a-session?\" aria-expanded=\"false\" aria-controls=\"accordion-1564446941-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if my connection to the car fails during a session?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1564446941-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1564446941-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1750747962\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1750747962-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-share-dtc-(diagnostic-trouble-codes)-or-screenshots-of-errors?\" aria-expanded=\"false\" aria-controls=\"accordion-1750747962-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I share DTC (Diagnostic Trouble Codes) or screenshots of errors?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1750747962-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1750747962-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3987232211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3987232211-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-power-supply-is-recommended-during-ecu-programming?\" aria-expanded=\"false\" aria-controls=\"accordion-3987232211-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What power supply is recommended during ECU programming?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3987232211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3987232211-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2448603096\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2448603096-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-internet-speed-or-pc-configuration-is-required-for-optimal-support?\" aria-expanded=\"false\" aria-controls=\"accordion-2448603096-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What internet speed or PC configuration is required for optimal support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2448603096-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2448603096-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2832691370\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2832691370-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-use-sx-tool-on-multiple-computers-or-need-only-one-license?\" aria-expanded=\"false\" aria-controls=\"accordion-2832691370-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I use SX-TOOL on multiple computers or need only one license?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2832691370-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2832691370-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4249592480\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4249592480-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-difference-between-an-enet-cable-and-a-doip-vci?-how-do-i-know-which-one-i-need?\" aria-expanded=\"false\" aria-controls=\"accordion-4249592480-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the difference between an Enet cable and a DOIP VCI? How do I know which one I need?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4249592480-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4249592480-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2404313044\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2404313044-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-transfer-my-sx-tool-license-or-use-it-on-multiple-computers?\" aria-expanded=\"false\" aria-controls=\"accordion-2404313044-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I transfer my SX-TOOL license or use it on multiple computers?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2404313044-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2404313044-label\">\n\t\t\t\n<p>Each SX-TOOL license is tied to a single PC for security and stability. We will support the license transfers or use on one-specific machine if you\u2019re using official master license (Demo license can\u2019t be transferred). This policy ensures the integrity of the software and allows our team to provide effective support for a known, stable installation. In-case your laptop was damaged or reinstalled, or replaced to use new laptop, you can <a href=\"https:\/\/sx-tool.com\/contact\/\">contact us<\/a> to apply license switch.<!-- notionvc: e090e687-71bb-44cc-acdd-b98e01192813 --><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-23368019\" class=\"accordion-item\">\n\t\t<a id=\"accordion-23368019-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-sx-tool-completely-replace-the-official-jlr-sdd\/pathfinder-subscription?\" aria-expanded=\"false\" aria-controls=\"accordion-23368019-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does SX-TOOL completely replace the official JLR SDD\/Pathfinder subscription?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-23368019-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-23368019-label\">\n\t\t\t\n<p>SX-TOOL is a DoIP protocol engineering tool designed to be faster and more powerful than the official system for specific tasks like CCF editing, retrofits, and module programming. It can handle the vast majority of your diagnostic and programming needs. However, for full compliance and to access protected vehicle service campaigns, we recommend our professional partners maintain their active JLR subscription alongside SX-TOOL.<!-- notionvc: 41a9107c-c659-4be5-927d-27d8f7ac4796 --><\/p>\n<p><a class=\"wpil_keyword_link\" href=\"https:\/\/sx-tool.com\/product\/sx-can-jlr-engineering-tool-canbus\/\"   title=\"SX-CAN\" data-wpil-keyword-link=\"linked\">SX-CAN<\/a> is CAN BUS based JLR Engineering tool designed to be faster and more powerful than the official system for specific tasks like CCF editing, retrofits, and module programming. It can handle the vast majority of your diagnostic and programming needs.<\/p>\n<p>In a word, we can say with our SX-TOOL solution, 95% of the JLR SDD Pathfinder jobs can be done in engineering way to be faster and more efficient.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3353151345\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3353151345-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-a-stable-power-supply-so-critical-for-programming?-a-simple-battery-charger-isn&#039;t-enough?\" aria-expanded=\"false\" aria-controls=\"accordion-3353151345-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why is a stable power supply so critical for programming? A simple battery charger isn't enough?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3353151345-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3353151345-label\">\n\t\t\t\n<p>During programming, modules draw a consistent, high current. A standard &#8220;trickle charger&#8221; cannot keep up, and a voltage drop mid-flash can permanently damage the module (&#8220;brick&#8221; it). You must use a dedicated, <strong><a href=\"https:\/\/autosvs.com\/en\/product\/power-supply-for-ecu-programming-14v-150a\/\" target=\"_blank\" rel=\"noopener\">stable power supply<\/a><\/strong> unit (PSU) capable of delivering at least 50A-100A at a constant 13.5V. This is the single most important safety step for any programming job. Our team will verify this before proceeding.<!-- notionvc: 2c750c41-b4fa-4d69-a7fa-873866e7cc5f --><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3327151918\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3327151918-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-requirements-for-a-remote-support-session?\" aria-expanded=\"false\" aria-controls=\"accordion-3327151918-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the requirements for a Remote Support session?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3327151918-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3327151918-label\">\n\t\t\t\n<p>To ensure a successful session, please prepare the following:<\/p>\n<ol>\n<li>Connect: Link your vehicle to a Windows laptop using your JLR Enet Cable \/ DOIP VCI. A stable internet connection is essential.<\/li>\n<li>Install: Download and install the full version of the TeamViewer remote support on your laptop.<\/li>\n<li>Run: Launch the <strong><a href=\"https:\/\/sx-tool.com\/product\/demo-sx-tool-jet-master\/\">SX-TOOL software<\/a><\/strong>, authenticated with your license or a pre-arranged demo token. or schedule the remote support with the &#8220;<strong><a href=\"https:\/\/sx-tool.com\/product\/purchase-jlr-remote-support\/\">Paid Remote Support<\/a><\/strong>&#8221;\u00a0<\/li>\n<li>Once ready, you will provide the unique TeamViewer ID and password to our technician. This allows them to establish a secure, one-time connection to perform the necessary engineering tasks on your vehicle.<\/li>\n<\/ol>\n<p><!-- notionvc: 73b7dc79-4309-4ef0-807a-8c5754f5d711 --><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2130442303\">\n\n\t<div id=\"col-928572550\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #after-support-and-updates\" data-bullet=\"false\" data-link=\"#after-support-and-updates\" data-title=\"After-Support and Updates\"><a name=\"after-support-and-updates\"><\/a><\/span>\n<h3>After-Support &#038; Updates<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-260282493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-260282493-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-get-logs-or-a-report-after-each-remote-session?\" aria-expanded=\"false\" aria-controls=\"accordion-260282493-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I get logs or a report after each remote session?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-260282493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-260282493-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2104128961\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2104128961-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-will-i-receive-updated-software-or-new-token-sessions?\" aria-expanded=\"false\" aria-controls=\"accordion-2104128961-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How will I receive updated software or new token sessions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2104128961-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2104128961-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3797166701\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3797166701-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-provide-training-or-guidance-for-independent-activations?\" aria-expanded=\"false\" aria-controls=\"accordion-3797166701-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you provide training or guidance for independent activations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3797166701-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3797166701-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1843570057\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1843570057-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-language-support-is-available-for-the-customers?\" aria-expanded=\"false\" aria-controls=\"accordion-1843570057-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What language support is available for the customers?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1843570057-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1843570057-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3316582978\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3316582978-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-support-again-if-an-issue-reoccurs?\" aria-expanded=\"false\" aria-controls=\"accordion-3316582978-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact support again if an issue reoccurs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3316582978-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3316582978-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-347278430\">\n\n\t<div id=\"col-632583620\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #other-important-notes\" data-bullet=\"false\" data-link=\"#other-important-notes\" data-title=\"Other Important Notes\"><a name=\"other-important-notes\"><\/a><\/span>\n<h3>Other Important Notes<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-4098963170\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4098963170-label\" class=\"accordion-title plain\" href=\"#accordion-item-time-zone-and-working-hour-clarifications-for-scheduling.\" aria-expanded=\"false\" aria-controls=\"accordion-4098963170-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Time zone and working hour clarifications for scheduling.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4098963170-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4098963170-label\">\n\t\t\t\n<p>Yes, the rear view camera retrofit is available for E9x \/ E8x \/ E7x \/ E6x only at this time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2839160412\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2839160412-label\" class=\"accordion-title plain\" href=\"#accordion-item-advice-on-maintaining-stable-car-battery-voltage-during-programming\" aria-expanded=\"false\" aria-controls=\"accordion-2839160412-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Advice on maintaining stable car battery voltage during programming<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2839160412-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2839160412-label\">\n\t\t\t\n<p>Yes, we use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed OEM CIC\/NBT\/EVO systems with our aftermarket <a href=\"https:\/\/smartbimmer.com\/backup-camera\/\">backup camera interface<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3966380601\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3966380601-label\" class=\"accordion-title plain\" href=\"#accordion-item-guidelines-on-secure-data-handling-and-privacy-during-remote-access.\" aria-expanded=\"false\" aria-controls=\"accordion-3966380601-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Guidelines on secure data handling and privacy during remote access.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3966380601-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3966380601-label\">\n\t\t\t\n<p>Provided that you have purchased a correct HU system for your vehicle and that it is in normal working condition, we can offer you a complete solution to activate your CIC\/NBT\/EVO\/MGU kit. If you will need to order the following from SmartBimmer\u00a0 team: (a) PNP activation module for navigation, voice recognition, video in motion;\u00a0 (b) Coding Services; (c) if you do not already have a <a href=\"https:\/\/smartbimmer.com\/kdcan-interface-ftdi-obd2-usb-cable-e-series-coding\/\">USB K+DCAN<\/a> or <a href=\"https:\/\/smartbimmer.com\/bmw-enet-cable-remote-coding-programming-f-g-i\/\">Enet cable<\/a> or <a href=\"https:\/\/smartbimmer.com\/smartbimmer-enet-wifi-adapter-f-g-i-series\/\">Enet WiFi<\/a> or <a href=\"https:\/\/smartbimmer.com\/genuine-bmw-icom-next-a-81312360883\/\">ICOM Next A<\/a> for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2444024170\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2444024170-label\" class=\"accordion-title plain\" href=\"#accordion-item-availability-of-demo-tokens-for-new-users-to-test-sx-tool-features.\" aria-expanded=\"false\" aria-controls=\"accordion-2444024170-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Availability of demo tokens for new users to test SX-TOOL features.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2444024170-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2444024170-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-668161352\" class=\"accordion-item\">\n\t\t<a id=\"accordion-668161352-label\" class=\"accordion-title plain\" href=\"#accordion-item-emergency-contact-procedures-if-the-car-fails-to-start-after-remote-work.\" aria-expanded=\"false\" aria-controls=\"accordion-668161352-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Emergency contact procedures if the car fails to start after remote work.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-668161352-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-668161352-label\">\n\t\t\t\n<p>We do not offer a surround view camera retrofit for BMWs. However, we may start offering this retrofit in 2015.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1768160893 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-158","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | SX JLR Engineering 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