How to get return & refund?

Remarks Before Your Returns
It is imperative that you should get the item installed by a registered auto-electrician. Whilst, all units are tried and tested before we dispatched, on some occasions they can get damaged in transit so its advisable you get the designated installer to bench test the unit before fully installing which will save on labor costs. We will not be responsible for any installation costs/Onboard diagnostic checks or relevant costs such as transport/customs/time off work etc.

If you’ve already one business partner of us and when you proceed with on-site installation, the customer will not be responsible for any installation/labor costs until fully satisfied with the product.

Upon leaving our certified installation center, all installation/labor costs will be non-refundable. Should an auto-electrician from our database of installers to be chosen, this also applies. Although we may have a database of fitters, they are their own entity and have their own terms and conditions so please check with them prior to fitting.

Return Policy of AUTO SERVICE

If you want to return an item, you can ship the item back to AUTO SERVICE, for a full refund. For eligible AUTO SERVICE products, you have up to 30 calendar days from the time you receive your item(s) to initiate a return.

Items ineligible for a return include:

– Opened Products
– AUTO SERVICE Feature Activators (products that enable additional features in vehicles)
– Electronic Software Downloads
– Software Up-to-Date Program Products (software upgrades)

NO Return and Refund for below virtual service product

  • OEM Certificates files, activation codes, map code, anti-theft pin code as per VIN (Vehicle Identification No.) ordered
  • System software registration license activated
  • Remote session online technical support
  • Features activation code/remote support like SmartBimmer, SmartBenz, SmartPCM solutions

How to Return?
* We Do accept refund for our products, Must in original condition;
* Buyers should take a responsibility for return postage;

Ship your item to AUTO SERVICE specific address. To ship your return item(s) to AUTO SERVICE, sign in to online Order Status with your AUTO SERVICE User Name and password. For offline orders, please contact our service managers or contact sales at autosvs dot com for any queries at any time. Once we receive the item(s), we will issue a refund and

send you a Return Receipt confirmation email.

Return Policy
If you are not fully satisfied with your AUTO SERVICE purchase, you can return your undamaged AUTO SERVICE Product to the AUTO SERVICE specific address, within 30 calendar days from shipment for a full refund. If you return your AUTO SERVICE Product within 30 calendar days from shipment, you will not be charged a restocking fee. Your AUTO SERVICE Product must be returned in the original packaging, including any accessories, manuals, and documentation. we do not provide a refund for shipping/installation labor etc.

WHOLESALE/DEALER ORDERS COMPANY CREDIT ONLY, others kindly refer to below with details.

What if I have installed the products and found it is not satisfied with my request, what shall we DO?

If you do not have a AUTO SERVICE User Name or the item you’ve received is incorrect or damaged, contact AUTO SERVICE Store Customer Service at sales at autosvs dot com.

Condition/Duration & Restock fee

1 – 7 Days

8-30 Days

Over 30


Product Opened but Not Installed

5% of the Product price

25% of the Product price

We don’t accept


Product Not

Opened and Not  


5% of the Product price

5% of Product Price

We don’t accept


Product that has

been installed *

(Product warranty  

still applies)

40% of

Product Price

We don’t accept return

We don’t accept


Technical problems with your new product

If you’re having trouble with your new AUTO SERVICE product, please visit online Product Support or contact AUTO SERVICE Technical Support before attempting a return. If AUTO SERVICE Technical Support cannot resolve your issue, contact AUTO SERVICE Store Customer Service sales at autosvs dot com for an exchange or return.

Once we receive your item(s), a refund is initiated immediately. If you cancelled a pickup item, and you were billed for the item, we initiate your refund immediately after you submit your cancel request.

The way your refund is processed depends on your original payment method:

Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Cash payments will be refunded in the form of a check from AUTO SERVICE, which will be mailed to your billing address within 14 calendar days of receipt of the returned package.


Return and refund status
If you shipped your return to AUTO SERVICE, you can visit online Order Status to view your up-to-date return and refund information.

Exchange an item
Item exchanges are subject to product availability. Custom-configured AUTO SERVICE Products may not be eligible for exchange.